Privacy Policy

1. Who We Are

Color Experts International, Inc. is a photo editing and graphic design company registered in Virginia, USA (Registration No. 07548969) and in London, UK (Company No. 16336245). Our registered address is 358 Foxridge Dr SW, Leesburg, Virginia 20175, United States.

For any privacy question, contact us at info@colorexperts.com.

2. Information We Collect

We collect only the information we need to give you a quote, free trial, complete your order, and support your account.

Information you give us.

This includes your name, company name, email address, phone number, website, and any details you share when you request a quote, place an order, start a free trial, or contact us. It also includes any notes or instructions you send with your project. If you start a quote, free trial or price calculator request and enter your email address but do not send the form, we may keep the details you entered so that we can email you once to help you complete the request.

Images and files.

We collect the photos and files you upload for editing, along with the instructions attached to them.

Payment information.

When you pay, we collect the details needed to process the payment. Card payments are handled by secure third-party payment processors. We do not store full card numbers on our systems.

Information we collect automatically.

When you visit our website, we may collect your IP address, location, browser type, device information, pages viewed, and how you interact with our website. We collect this through cookies and similar tools.

3. How We Use Your Information

We, Color Experts International, use your information to:

• Prepare quotes and estimates
• Process and deliver your orders
• Handle revisions, refunds, and support requests
• Manage your account, credits, and invoices
• Send you order updates and replies to your messages
• Improve our website and services
• Send you marketing messages, where you have agreed to receive them
• Meet our legal and accounting duties

We do not use your images and other information to train AI models.

4. Legal Basis for Processing

Where the law requires a legal basis, we rely on the following: performing our contract with you to deliver services you ordered; your consent, for example for marketing emails or non-essential cookies; our legitimate interests in running and improving our business; and compliance with legal duties such as tax and accounting rules.

5. How We Protect Your Data

We take the security of your files seriously. Your images are encrypted in transit and at rest. We work under a formal Data Processing Agreement, and we sign a non-disclosure agreement (NDA) as standard with our clients on request. We limit access to your files to the staff who need it to complete your work.

No method of storage or transmission is completely secure, but we use strong measures to keep your data safe.

6. How Long We Keep Your Data

We permanently delete your uploaded images and edited files 60 days after delivery, unless you ask to keep them for a short time. We preserve account and billing records for as long as needed to run your account and to meet legal, tax, and accounting requirements.

7. How We Share Your Information

We never sell your personal information. We share it only in these cases:

Service providers

We use 100% trusted third parties for tasks such as payment processing, cloud storage, file transfer, and email. They may access your data only to do their work for us and must keep it secure. We may share information when the law requires it, or to protect our rights, safety, or property.

Advertising measurement

If you reached our website from a Google ad and allowed advertising cookies, we may later tell Google Ads that your enquiry became a qualified request or a paid order, so we can measure which ads work. We send only the ad click identifier, the date and time, and the order value — never your name, email address, phone number or files.

8. Cookies

Our website uses cookies and similar tools. Some are essential for the site to work. Analytics helps us understand how the site is used, and advertising measurement tells us which Google ads lead to enquiries and customers. We use Google Tag Manager to manage these tags. If you visit from the European Economic Area, the United Kingdom or Switzerland, analytics and advertising cookies stay off until you allow them in the cookie banner. In other countries they are on by default. The cookie banner is provided by Cookiebot (Usercentrics), which records your choice; where the banner is shown, you can change or withdraw your choice at any time from its cookie settings. When you send us a form, we keep a note of how you reached our site (for example the ad campaign or the website that referred you) with your enquiry, to learn which marketing works. Where analytics or advertising cookies are on, this note is also kept in your browser for up to 90 days. Essential storage is not disabled by the cookie banner. You can also control cookies in your browser settings; blocking essential storage may affect how the site works.

9. Third-Party Tools and Links

You may send us files through third-party tools such as cloud FTPs (GCP, AWS etc), Dropbox, Google Drive, WeTransfer, etc. Our website may also link to other sites. This Policy does not cover those tools or sites. Please review their own privacy policies before using them.

10. International Data Transfers

We operate in the United States, the United Kingdom, and other locations. Your information may be processed in countries outside your own. Where required, we take steps to make sure your data is protected when it is transferred across borders.

11. Your Rights

Depending on where you live, you may have the right to:

• Ask what personal data we hold about you
• Ask us to correct data that is wrong
• Ask us to delete your data
• Object to or limit how we use your data
• Ask for a copy of your data in a portable form
• Withdraw consent you have given, such as for marketing

To use any of these rights, email us at info@colorexperts.com. We will respond within the time the law allows. We may need to confirm your identity first.

If you are in the EU or UK, we handle your data in line with the GDPR. If you are in California, you have rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.

12. Marketing Choices

If you receive marketing emails from us, you can opt out at any time using the unsubscribe link in the email, or by contacting us. Even if you opt out, we will still send you service messages about your orders and account.

13. Children's Privacy

Our services are for businesses and adults. We do not knowingly collect personal data from children under 16. If you believe a child has given us data, contact us and we will delete it.

14. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of our website or services after a change means you accept the updated Policy.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us via email at info@colorexpertsbd.com or the below address.

Color Experts International, Inc. 358 Foxridge Dr SW, Leesburg, Virginia 20175, United States, Phone: +1 757 540-5884 (USA) · +971 50 2036 939 (UAE)